Evergreen Cases Return & Warranty Policy

Our Promise to You

At Evergreen Cases, we're built for adventure. Our cases are designed to protect what matters most as you explore, grow, and push your limits. We stand behind every product we make because we believe in empowering your journey—wherever it takes you.

Return Policy

30-Day Return Window

Changed your mind? You have 30 days from the date of delivery to return any Evergreen Case for a full refund.

Return Requirements

  • Original Condition: Items must be unused, undamaged, and in original packaging
  • Proof of Purchase: Keep your order confirmation or receipt
  • Return Authorization: Contact support@evergreencases.com to get your Return Authorization (RA) number before shipping

Return Shipping

  • Change of Mind Returns: Customer pays return shipping costs
  • Defective/Damaged Items: We cover return shipping costs

How to Return

  1. Email support@evergreencases.com with your order number, reason for return, and any supporting materials (photos/videos if applicable)
  2. Receive your RA number and return instructions
  3. Package securely and ship with tracking
  4. Refunds processed within 2 business days of confirmed receipt

What We Don't Accept

  • Items damaged by customer use or modification
  • Products returned without valid RA number
  • Returns initiated beyond the 30-day window
  • International orders (we ship within the US only)

Limited Lifetime Warranty

(Hard Cases Only)

Our Guarantee

Every Evergreen Case comes with a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for as long as you own your case.

What's Covered ✅

  • Manufacturing defects in materials and workmanship
  • Latch failures under normal use conditions
  • Handle issues from regular handling
  • Hinge problems during standard operation
  • Waterproof seal failure when properly maintained and used as intended*
  • General component failure from standard use
  • Free replacement of rubber seals and small components that fail under normal use

*Waterproof use as intended means: proper closure of all latches, regular inspection and cleaning of seals, not exceeding stated depth ratings, and following maintenance guidelines.

What's Not Covered ❌

  • Normal wear including scratches, scuffs, or fading from regular use
  • Damage from misuse, abuse, or use beyond product specifications
  • Modifications or repairs made by unauthorized parties
  • Damage from accidents, negligence, or improper storage
  • Natural disasters, fire, flood, or other acts of God
  • Cosmetic issues that don't affect functionality
  • Products purchased from unauthorized retailers

Normal Wear and Tear Examples

Normal wear includes: surface scratches from regular handling, minor scuffs from transport, slight fading from UV exposure over years of use, minor dings that don't affect case integrity, and gradual loosening of hinges that can be adjusted.

Leather Goods Limited Warranty

(Camera Straps, Slings, and Heritage Accessories)

1-Year Limited Warranty

Our leather products are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.

What's Covered ✅

  • Manufacturing defects in leather and hardware
  • Stitching failures under normal use
  • Hardware defects (buckles, rings, clasps)
  • Premature material failure not related to use or care

What's Not Covered ❌

  • Natural leather characteristics (grain variations, small scars, color variations)
  • Changes from normal use and aging
  • Damage from improper care or cleaning
  • Water damage or prolonged moisture exposure
  • Scratches, scuffs, and wear from use

About Leather Products

Leather is a natural material that requires proper care to maintain its appearance and longevity. The lifespan and appearance of leather goods are significantly affected by use, care, and environmental conditions. Regular conditioning and proper storage will help maintain your leather products. For detailed care instructions, visit evergreencases.com/leather-care.

Warranty Process

How to File a Warranty Claim

  1. Contact Us: Email support@evergreencases.com with:
    • Proof of purchase (receipt or order confirmation)
    • Description of the issue
    • Supporting materials (photos/videos clearly showing the defect)
  2. Review: Our team evaluates your claim within 1-2 business days
  3. Resolution: If approved, we'll provide a prepaid return label and RMA number
  4. Repair or Replace: We'll repair or replace based on:
    • Nature and extent of the defect
    • Product availability
    • Age of the product
  5. Return: Your replacement ships within 3-5 business days of receiving your case

Warranty Shipping

  • Your Responsibility: Initial evaluation shipping (unless we determine it's a valid warranty claim)
  • Our Responsibility: Return shipping for all approved warranty claims

Important Notes

  • Warranty applies only to original purchaser from authorized retailers
  • Proof of purchase required for all warranty claims
  • Warranty replacements may feature current model updates or improvements
  • For discontinued products, we'll offer a comparable current model

Legal Terms

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVERGREEN CASES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

Governing Law

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Dispute Resolution

Any disputes arising from this warranty shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of our principal place of business.

Warranty Modifications

Evergreen Cases reserves the right to modify warranty terms for future purchases. Current warranty terms at time of purchase apply to your product.

Contact Information

Customer Support: support@evergreencases.com
Response Time: Within 24 hours on business days
Hours: Monday-Friday, 9 AM - 5 PM PST

When contacting support, please include:

  • Order number or proof of purchase
  • Detailed description of the issue
  • Photos or videos if relevant
  • Preferred resolution

Last Updated: [Date]

The Bottom Line: We believe in making gear that lasts and backing it up when it matters. Your adventures shouldn't be interrupted by equipment failures, and our policies are designed to keep you exploring with confidence.